Top Quality - Recipe for success
A) Quality Assurance
Quality is a measure of purity, strength, flavour, colour, size, maturity, workmanship and condition or any other distinctive attribute or characteristic of the product.
Quality Assurance Programme planned for the operation is an indication of information on all the factors of characteristics of a product affecting the quality of the product.
"It serves as a nerve centre for Management".
B) Quality Assurance Programme
- Control over Raw Materials through Specifications / Standards
- Improvement / Development of Product Quality
- Improvement in “On Line Processing” resulting saving of cost of production
- Processing of product as per local / international specifications / standards
- Greater consumer confidence in uniform and high quality of the product.
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C) Consumer Complaints
Additional responsibility of quality assurance is – to take care the consumer complaints. A proper plan is to be made for consumer complaints as under.
- Identification of type of complaint, whether it is of general nature or related with the product
- Complaint related to the packaging or product
- Interaction with marketing and sales department of the company
- Interaction with the top management, if there is any specific complaint
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